Can I try before I buy?
Currently we are not offering any trial use of our game servers. If you are looking to evaluate our hosting platform and features, we recommend that you sta...
Tue, 15 Jun, 2021 at 1:27 PM
Is there plugin support?
We do support plugins, data packs, as well as 3rd party Minecraft Server runtimes such as Spigot, Paper, and Forge. You will need to purchase Standard FTP A...
Mon, 29 Nov, 2021 at 8:12 PM
What is White-Glove Onboarding?
White-Glove Onboarding This onboarding process can be described as the most premium onboarding process offered in the server hosting industry. From the tim...
Wed, 25 Nov, 2020 at 12:35 PM
How do I OP someone on my server?
The processing for giving someone operator permissions in Minecraft is going to be slightly different on our hosting platform than when you have access to t...
Wed, 25 Nov, 2020 at 11:37 PM
Do you support Minecraft Bedrock Edition?
Sadly no, at the time of writing this (Nov 2020) we only support Minecraft Java Edition. However we are continuously working to add features and game titles...
Wed, 25 Nov, 2020 at 12:39 PM
Can I change plans later on?
Upgrades Yes! One of our ent feature releases allows you to upsize your game server right in the Dashboard!  Instructions Log into the Dashboard Cli...
Mon, 29 Nov, 2021 at 8:11 PM
Are any of the prices negotiable?
For the purposes of this answer, no. However we are always open to discussing with current or potential customers about special or circumstantial pricing on...
Sat, 23 May, 2020 at 10:48 AM
What support options are available?
There are 3 Support Tiers available to our customers, each with their own timeliness requirements and uptime guarantees. We provide the Standard Support tie...
Wed, 25 Nov, 2020 at 12:04 PM
Do you offer affiliate / referral codes or discounts?
At the time of writing no, however this is something on our technology road-map.
Sat, 23 May, 2020 at 11:45 AM
What payment methods are available?
We currently accept PayPal and credit / debit card payments. All payments will be processed through Invoices sent to your email by PayPal with a break down ...
Wed, 25 Nov, 2020 at 12:05 PM